Refund Policy

Refund Policy For Pilates & Therapy Services

Pilates Group Class & Private Tuition fees for courses, multiple or block bookings purchased in advance, cannot be refunded if the customer then decides not to attend or is unable to attend..

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Should for any reasons, the Instructor/Therapist be unable to conduct the class, tuition/coaching session or Therapy treatment service, the customer will be offered a full refund to the value of the class or service that has not been used, or a credit towards booking another service at a later date. 

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Refund Policy for Retail Purchases

Retail products can be refunded if returned in perfect unused condition and in their original packaging within 14 days of purchase. 

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Items such as skin care, cosmetics and socks, footwear and undergarments, cannot be returned or refunded for reasons of hygeine.

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Products that have  manufacturing fault and are not fit for purpose are accepted for refunds. 

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Refunds must be processed to the same card account and same method of payment used for the original purchase.

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